V.Co Nyle Mittens - BLACK

£25.00

Style Number J6852409_BLK

BLACK

Description

V-Science 2-Layer shell with a waterproof insert, 80g of insulation and a toasty mitten construction designed to keep your hands dry and warm. Finished in the season's boldest prints with a silicone printed palm for extra grip.

Features :
● Men's Mittens
● V-Science Waterproof Insert
● V-Science 2-Layer
● Silicone Printed Palm
● 80g Thinsulate™ Insulation
● Brushed Tricot Fixed Lining
● Neoprene Cuff
● Suede Nose Wipe Panel
● Glove Leash
● Tri Silicone Patch on Top of Hand

Reference: J685249V.CO NYLE MITT

Composition

34% POLYESTER / 23% RECYCLED POLYESTER / 22% NYLON / 12% NEOPRENE / 7% POLYURETHANE / 2% ELASTANE

Model Info

Shipping

Free standard delivery if your order is above £100.

You will not pay any duties for deliveries.*

£9.90 Standard home delivery via DPD FRANCE

£20.90 Standard home delivery via DHL Express

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Not As Advertised and Disappointing Customer Service

I've always liked Volcom, but will unfortunately not be buying Volcom products again.
I purchased Medium Black Mens V. Co Nyle Mitts and the quality and fit seemed great.
Unfortunately, the mitts could only be purchased online, and I was sent a different version to the ones that were advertised. Despite being the same model, I imagine the gloves were a new or older version, and they looked quite a bit different.
I sent a ticket the day I received the mitts asking about the mistake and if I could exchange the pair I got for the ones I ordered.
After five business days, I didn't hear back from Volcom, so I sent a second ticket.
After another three business days, I called the number found on the website and they told me to contact customer service.
With only an email available, I sent two emails over ten business days to customer service, again, receiving no response.
Finally, mid winter and still no mitts in hand, I decided to issue a return and get myself other mitts.
Directly after issuing the return, I was contacted by customer service with a generic message. I replied asking again if I could exchange the gloves I received for those I ordered.
Unsurprisingly at this point, I didn't hear back from them.
Two weeks later, now late February, I was sent a refund that didn't cover the shipping and taxes I initially paid for my order, putting me 20$ behind for the experience and, again, having no mitts to speak of.
I can afford the 20$, that's not really my main issue. It's more about how the lack of communication and accountability left me saddened, perhaps in part because I've always enjoyed Volcom products, and how now I wouldn't be buying from them ever again.
I do sincerely hope your experience goes better than mine.