Get in touch

1, allée Belharra
64600 Anglet FRANCE
eu.service@volcom.com
Mon to Thu: 9h-13h and 14h-18h
Friday: 9h-13h and 14h-17h
+44 1634 540265

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Fast answers

Popular Topics

  • What is your return policy? 

    Volcom offers a 30 day return period on all items ordered via phone or online store.Return timeframe starts from original ship date.

    Items must be in 100% resalable condition. (tags and original packaging required)

    Items purchased through retail stores must be returned to its original location

    To start a return please email our Customer Service team at eu.service@volcom.com and provide  your order # and the list of items you wish to return (reference, color and size)

    Once the returned article(s) have been received and processed by our Logistics department, you will get a confirmation e-mail and a refund will be completed as soon as possible via the method of payment used to place the order (Credit Card or Paypal).

  • Do you ship internationally?

    www.volcom.co.uk offers delivery only for the United Kingdom (excluding the Channel islands)

  • Can I be notified when an item comes back in stock?

    Currently we do not have a program within our system that notifies customers of an item becoming available from a backordered status. The majority of our apparel and accessories are seasonal runs and typically only lasts a couple months before the item is either discontinued or re-vamped into another like item. We do not have any back stock of items that we created in previous seasons and are unable to place a personal or custom order for these items. You can also check our Dealer Locator to see what retail stores and authorized dealers are in your area that might possibly have the item you're looking for in stock.

     

  • What are the different shipping methods available?

    We offer the following shipping methods:

    - Standard home delivery - UPS/La Poste/SEUR
    - Express home delivery - UPS (saver or express)/TNT/SEUR Express