Volcom Support
e.g. Shipping, Ordering, Returns, Payments
e.g. Shipping, Ordering, Returns, Payments
e.g. Shipping, Ordering, Returns, Payments
In case you are not completely satisfied with your purchase you can return merchandise within 30 days of receipt (including discounted items or sale products).
Volcom simplifies the return process by including free return shipping. You have no document to print, the return label is in your package. You won't pay any customs fees.
Don't forget to fill out the commercial invoice for the customs since the parcel is going back to France.
Note: Volcom will refuse to accept any damaged, worn, soiled or incomplete articles (label and original transparent packaging required).
Gift boxes and products sold in packs must be returned as a whole, incomplete returns will be refused.
Refund
Upon receipt of the returned package in our warehouse, we will refund the amount billed to the account used to pay the order within 2 working days.
Exchange
Note that we do not offer exchanges, we invite you to place a new order to purchase another size or colour.
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