How do I return one or more articles?

FOR VOLCOM.EU (check below for the UK)

If you placed an order over 75€ on volcom.eu, Volcom takes in charge the shipping return.

If you are not satisfied with the products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days of delivery of the products and get a refund, this is a right of withdrawal that you can exercise without penalty and without giving any reason.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.

Note: Volcom will refuse to accept any damaged, worn, soiled or incomplete articles (label and original transparent packaging required).

Gift boxes and products sold in packs must be returned as a whole, incomplete returns will be refused.

Returns need to be sent back to our warehouse in France.

To make your return click on this link :

https://eureturns.volcom.com

And follow the online steps.

Note that we do not offer exchanges, we invite you to place a new order to purchase another size or colour.

The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way.

Once the returned article(s) have been received and processed by our Logistics department, you will get a confirmation e-mail and a refund will be completed as soon as possible via the method of payment used to place the order (Credit Card or Paypal).

 

FOR THE UK ONLY

If you placed an order on volcom.co.uk, customers takes in charge the shipping return:

If you are not satisfied with the products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days of delivery of the products and get a refund, this is a right of withdrawal that you can exercise without penalty and without giving any reason.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.

Note: Volcom will refuse to accept any damaged, worn, soiled or incomplete articles (label and original transparent packaging required).

Gift boxes and products sold in packs must be returned as a whole, incomplete returns will be refused.

Returns must be sent back to our warehouse in France.

To make your return click on this link :

https://eureturns.volcom.com

And follow the online steps.

Note that we do not offer exchanges, we invite you to place a new order to purchase another size or colour.

The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way.

Once the returned article(s) have been received and processed by our Logistics department, you will get a confirmation e-mail and a refund will be completed as soon as possible via the method of payment used to place the order (Credit Card or Paypal).

You must return the parcel with DHL, however, we advise you to get a trackable service to avoid any issue. Since the UK is out of the EU, you'll need to print out the invoice.
Returns must be shipped back to France. Customs fees must be paid before shipping, Volcom won't take them in charge and the return won't be accepted. 

Numbers you may need for customs:

EORI nº FR48829862100027
Tax ID: 174 3489 82