In case you are not completely satisfied with your purchase you can return merchandise within 30 days of receipt (including discounted items or sale products). 

Volcom simplifies the return process by including free return shipping. You have no document to print, the return label is in your package. You won't pay any customs fees.  

1. Put the unused and unwashed item back in the package, make sure the hang tags are still on, and close carefully 
    
2. Stick the return label on the package over the shipping label 
    
3. Send your package back through one of the following solution : 

• Drop off your parcel at a DHL Service Point : https://locator.dhl.com/ 
• Schedule a pick-up by internet (https://mydhl.express.dhl/)  : 
• Do you need to create a shipping label? -> Choose “No” 
• Enter your return WAYBILL number located on your return label 
• Indicate your collection address 
• Schedule a pick-up by phone (https://www.dhlecommerce.fr/customerservicedhl/) 

Don't forget to fill out the commercial invoice for the customs since the parcel is going back to France. 

Note: Volcom will refuse to accept any damaged, worn, soiled or incomplete articles (label and original transparent packaging required).

Gift boxes and products sold in packs must be returned as a whole, incomplete returns will be refused.

Refund

Upon receipt of the returned package in our warehouse, we will refund the amount billed to the account used to pay the order within 2 working days. 

Exchange

Note that we do not offer exchanges, we invite you to place a new order to purchase another size or colour.