What do I do if I receive a defective product bought on a Volcom website?

Volcom warranty policiy depends on the point of purchase of your faulty item. The following policy applies to all purchases made exclusively from:

Volcom websites do not offer after sales service online for branded shops or a multi brand store purchases.

Apparel and Accessories Warranty Policy:
Volcom apparel and accessories are warranted against defects in material or workmanship for 90 days from the original date of purchase.
Footwear Warranty Policy:
Volcom warrants all footwear products to be free of defects in material and workmanship for a period of 30 days from the original date of purchase. This warranty applies when the product is used under normal conditions and for the purpose the product was originally designed.

Bag Warranty:
All Volcom bags and luggage are warranted against manufacturer defects in material and workmanship for 1 year from the date of purchase. This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accidents, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline.

Snow Outerwear Warranty:
Volcom Snow Outerwear is warranted against manufacturer defects within the workmanship and material of the product for a period of (2) year’s from the original purchase date.
Replacement parts for Warranty
Warranty does not carry replacement parts such as hoods, patches, cinch flies, tie belts, stretch cinch belts, shoelaces, boot liners, buttons, zippers or faux fur trim.

Warranty Return Process

Request a warranty claim at eu.service@volcom.com. Please add the following information:

  • 1-2 pictures of the damaged/defective items
  • Order number of the online purchase.
  • Style name and reference number of the damaged/defective items

Volcom reserves the right to refuse the claiming if conditions are not met.
Once your claim is received and evaluated by our warranty technicians, you will be contacted with one of the below options:

Warrantable Refund. If the defect is proven by our Quality Service as faulty, you will receive a credit of the amount of the item. One of our representatives will provide you instructions to proceed to a return. Once the item is sent back to Volcom HQ, the refund will be via the method of payment used to place the order (Credit Card or Paypal).

Warrantable Repair. For some cases, a repair could be proposed. If a repair or fix on the product is possible, one of our representatives will provide you instructions to ship your items. The repair process can take up to 4-6 weeks and the repairs will be paid for by Volcom. Once the item is repaired and sent back to Volcom HQ, the Warranty/Customer Service team will get in touch with the customer with reshipment information.

Non-Warrantable Service. In the case that an item is not covered within our warranty policy or is un-repairable, it may be returned back to customer without repairs made.