GB
2nd markdown offer : Get an extra 15% off when you buy 3 sale items. Shop now

FAQ

Order

Placing an order

– Browse and shop on the website. Once you have chosen your article in the size you require, add it to the shopping cart. When you have finished shopping, click on the shopping cart and ‘Checkout’.
– When proceeding to checkout, you can create a customer account to complete your order or proceed to payment using guest access.
– Select a shipping method (Standard or Express) before proceeding to payment (credit card or PayPal).

Note: Only delivery within the United Kingdom is available for the UK website. The same applies to other country websites: delivery within Germany when ordering on the German website, delivery within Spain when ordering on the Spanish website and delivery within France for the French website.

Order preparation and shipment timelines

Any order validated before 11:00am GMT+1 (10:00am GMT) from Monday to Friday shall be prepared and shipped on the same day. All orders validated after 11:00am GMT+1 (10:00am GMT) will be shipped on the following working day. These timelines do not include public holidays. Delivery times depend on the destination address and method of shipment selected (Standard or Express).

Modifying / Cancelling an order

Given to our order preparation times, we are unfortunately unable to modify or cancel an order which has been validated.

Note: You have a period of 30 days within which to return any articles that are not entirely satisfactory. Once the returned article has been received by us, you will receive a refund as soon as possible.

Invoices

Once your order has been shipped, you can access the corresponding invoice in your online customer account (log in first). If you placed an order using guest access, your invoice can be accessed in the online ‘Order Tracking’ section. In both cases, you can download your invoice in PDF format.

Delivery

Christmas Delivery

Enjoy the free express delivery with any purchase of £75 or more before the 21st of december 2016 for guaranteed christmas delivery

Countries we deliver to

Volcom.co.uk offers delivery within the United Kingdom only (excluding the Channel Islands)
Note: UPS does not deliver PO boxes.

Delivery costs

Delivery costs depend on your order total and method of shipment selected (Standard or Express)

 Territory   Service   Carrier   Delivery times   < £75   >£75 
    United
    Kingdom   
    Standard        UPS       3-5 working days        £3.90       Free of charge  
    Express        UPS Express        1-2 working days        £6.00       £6.00 

Delivery timelines

Delivery takes 3-5 working days using the Standard shipment service and 1-2 working days using the Express service, from the time we transfer your order to our carrier.
Order preparation and shipment times should be added to delivery times. Any order validated before 11:00am GMT+1 (10:00am GMT) from Monday to Friday shall be prepared and shipped on the same day. All orders validated after 11:00am GMT+1 (10:00am GMT) will be shipped on the following working day.
These timelines do not include French public holidays (January 1st, Easter Monday, May 1st, May 8th, Ascension Thursday, Whit Monday, July 14th, August 15th, November 1st, November 11th, December 25th).

Delivery addresses

You can save several delivery addresses in your online customer account. Use the ‘Addresses’ section of your account to do so. Once a new address has been added, you can set it as the default invoice or delivery address. Otherwise, it will be saved as an additional address for your future orders.

Order tracking

Once your order has been shipped, you will receive an email detailing the order tracking number. You can also track your order via your Volcom online customer account (order being prepared, order shipped, etc.)

Absent on the day of delivery?

If you are absent on the day of delivery, UPS will attempt to deliver your order for three consecutive days. Please specify a delivery address where you are most likely to be available (your place of work, for example)

Returns

You have 30 days to return any article that is not entirely satisfactory. One only return request per order will be accepted.

Extended Returns policy for Christmas

During Christmas time, items purchases from Volcom from the 23rd of November to the 31st of December can be returned any time before midnight on 31 January. Volcom’s returns policy reverts to the tandard 30-day period for items purchased after 31 December.

Note: Volcom will refuse to accept any damaged, worn, soiled or incomplete articles (label and original packaging required). Once the returned article(s) have been received and processed by our Logistics department, a refund will be made as soon as possible, via the method of payment used to place the order.

Returns procedure

Returns > £75:

The return costs are at Volcom's expense for orders above £75 and in the case you follow the return procedure set forth below:

To return any article that is not entirely satisfactory, access your online order:

1–  From your VOLCOM customer account:
- Log in to your customer account entering your username and password.
- Select the item you want to return and click on "Vue Order"
- Click on "Return this item" and follow the instructions.

2–  Without a VOLCOM customer account :
- On the homepage, click on "Account" & "Track Order" to open the "orders & returns" page
- Enter the order number of the item you want to return (Order # 30000+4numbers).
- Click on "Return this item" and follow the instructions.

Your package must be submitted within 30 days after your return request is submitted. Outside the time limit your prepaid shipping label will be expired.

Returns < £75:

The return costs are at your expense for orders below £75 and in the case you follow the return procedure set forth below:

To return any article that is not entirely satisfactory, access your online order:

1–  From your VOLCOM customer account:
- Log in to your customer account entering your username and password.
- Select the item you want to return and click on "Vue Order"
- Click on "Return this item" and follow the instructions.

2–  Without a VOLCOM customer account :
- On the homepage, click on "Account" & "Track Order" to open the "orders & returns" page
- Enter the order number of the item you want to return (Order # 30000+4numbers).
- Click on "Return this item" and follow the instructions.

For any question, do not hesitate to contact us through our contact form, by emailing eu.service@volcom.com or by calling +44 1634 540265(free).

Exchanges

Exchanging articles

Volcom.co.uk does not currently offer exchanges online.

NB: However, you have 30 days within which to return an article that is not entirely satisfactory. You can then place a new order on our website.

Payment

Payment methods

Volcom.co.uk offers several online payment options:
– Credit card (MasterCard, Visa, American Express)
– PayPal

Payment security

All bank transactions are secured via the Ogone payment system. All information provided to process the payment is encrypted by means of the SSL protocol. This data can neither be detected, nor intercepted, nor used by third parties. Nor can it be retained by our IT systems, in accordance with current legislation.

Currencies

Prices on volcom.co.uk are available in sterling pounds (£) only for the United Kingdom. Prices are only available in euros (€) for Germany, Austria, France, Italy and Spain.

VAT

Product prices include all taxes. Details of VAT will be specified on your invoice, available in your online customer account. Please note that the VAT applied is that of the country of delivery.

My Volcom.co.uk account

Customer account

There are many advantages to creating a customer account on volcom.co.uk:
– You can update your personal details and modify your password.
– Your addresses (invoice and delivery) are saved for future orders
– Order tracking is available online
– Your order history is available at all times
– You can comment on each article: what you like, comments about sizes, etc.
– You can add articles of interest to your wishlist
– You can set your preferences for information e-mails (news, product focus, promotional offers, etc.)

Wishlist

You have fallen for one of our articles? Note that you can save it in your wishlist to be able to access to it easily on your next visit. Just click on ‘add to wishlist’ on the product page, below the ‘add to cart’ button. Your wishlist, accessible from the ‘My Account’ section (once signed-in), will gather all the products you have saved.

Newsletter

You can find out about our latest promotional offers, events and news by subscribing to the Volcom newsletter. Register on the bottom left of the homepage, in the ‘Connect with Volcom’ section or when you create a customer account by ticking the ‘Please add me to the Volcom Family email list’ box. You can then set your preferences in the ‘Email Preferences’ section of your online customer account.

Promotions

Volcom Days

Subscribe to our newsletter to receive exclusive offers and the latest news on our products Volcom

* Valid online only on www.volcom.co.uk, www.volcom.eu from 23/11/2016 to 30/11/2016 on non-discounted products. Does not apply on the New Collection, Snow and Good deals sections. Code cannot be combined with any other promotional code.

New Collection References : A1111601BLK, A1111601CHH, A1111601CHR, A1111601DKA, A1111601DNV, A1111601KHA, A1131505BGE, A1131600DKA, A1131601ASB, A1131601BGE, A1131601BLK, A1131601MUD, A1131601NVY, A1231600BLK, A1231600KHA, A1631604BLK, A1631604GRV, A1631604NVY, A1931501BKB, A1931501BRI, A1931501INK, A1931501RNS, A1931501SGS, A1931501VBL, A1931503BKB, A1931503BRI, A1931503RNS, A1931503VBL, A1931506RNS, A1931506VBL, A1931510BKB, A1931510BRI, A1931510INK, A1931510RNS, A1931610IRN, A1931610NBK, A4131600BLK, A4131601BLK, A4631600BLK, A4631600DGR, A4831600BLK, C1111601BLK, C1111601DKA, C1111601DNV, C1931500NBK, C1931500RNS, C1931501BRI, C1931501RNS, D5511105BLK, D5511561BLK, D5511588CHH, D5911594BLK, D5911594CHH, D5911594STH, D5921600BLK, D5921601NBK, D5931647BLK, D5931647BRN, D6011590BLK, D6011590INK, D6011591BLK, D6011591INK, D6031648BLK, D6031648MOC, D6031655BLK, D6031655BRN, D6311587BLK, D6311587WHT, D6531648BLK, D6531649BLK, D6531650BLK, F5511561BLK, F5911501BLK, F5911501CHH, F6331300BLK, V4011688DKA,

Sale

Sale start on December 26th and end February 21st

2nd Markdown Offer
Get an extra 15% off 3 sale items. Offer available until the second markdown

Customer Service

Contacting us

For all queries about your order, our products and more, contact us by clicking on the ‘Questions’ tab on the right-hand side of each page. You can send us your request via our contact form or speak directly with our Customer Service via our online chat service (subject to availability of our Customer Service agents). You can also contact us by email: eu.service@volcom.com.

Opening hours

Our teams are available from Monday to Friday, from 9am to 1pm and 2pm to 6pm (5pm on Fridays) at the following number: +44 1634 540265. These opening hours are GMT+1 and do not include French public holidays (January 1st, Easter Monday, May 1st, May 8th, Ascension Thursday, Whit Monday, July 14th, August 15th, November 1st, November 11th, December 25th).